Returns

RETURNS

We want you to be satisfied with your purchases from Vesna W, if that's not the case we always accept return items within 14 days. Just make sure your items are in the original condition and include all brandings tags. Products that are sealed must still be sealed in order for open purchase to apply.

When returning, you pay the return shipping yourself. We recommend to send your package trackable and as an business parcel. Your refund will be issued to the same credit card you used for the original purchase, within 5-10 working days.

Please note, always contact customer service at info@vesnaw.se before sending a return or complaint to get the return approved.

Send returns or complaints to:

Head office Vesna W AB Sibyllegatan 77 114 43 Stockholm Sweden Org nr: 559223-9312

 

EXCHANGES

If you wish to place another order or a new size please make a new order.

 

COMPLAINTS

We guarantee that the goods you have ordered are flawless on delivery.

If you receive a defective or misplaced item, you should contact customer service as soon as possible, no later than 7 days. We are responsible for shipping in case of faults and complaints.

If you have a complaint about us email info@vesnaw.se giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.